Terms of Service

RoboPixel — Custom Phone Cases · PixelGravity GmbH · Last updated: May 2026

Welcome to RoboPixel — Custom Phone Cases. These Terms of Service are issued by PixelGravity GmbH, Straße der Jugend 18, 14974 Ludwigsfelde, Germany (“Seller”, “we”, “us”, “our”). We operate this online store and website, including all information, content, features, tools, products, and services (the “Services”), powered by Shopify.

These Terms of Service (“Terms”), together with any policies referenced herein, govern your rights and responsibilities when using the Services. Please read them carefully — they contain important information about your legal rights, including warranty provisions and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use or access our Services.

These Terms apply to all contracts for the delivery of goods concluded between you and the Seller through our online store. Your own general terms and conditions do not apply unless expressly agreed otherwise in writing.

Definitions

Consumer: Any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, craft, or profession.

Business Customer: Any natural or legal person, or partnership with legal capacity, acting in the exercise of their trade, business, or independent profession when concluding a legal transaction.

By agreeing to these Terms, you represent that you are at least the age of majority in your country of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including browsing our online store or purchasing products, you may be asked to provide information such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.

We have made every effort to provide an accurate representation of our products. However, colours or product appearance may differ from how they appear on your screen due to your device type, settings, and configuration.

All product descriptions are subject to change at any time at our discretion. We reserve the right to discontinue any product and may limit quantities offered to any person, geographic region, or jurisdiction.

When you place an order, you are making a binding offer to purchase. Product listings in our online store are invitations to submit an order, not binding offers on our part.

We may accept your order within five (5) days by:

(a)  Sending you a written order confirmation by email; or

(b)  Delivering the ordered goods to you; or

(c)   Requesting payment after you place your order.

If we do not accept your order within this period, your offer is deemed rejected and you are no longer bound by it.

Please review your order carefully before submitting. If your order has not yet entered production, you may cancel it at any time via our self-service portal at manage.robopixel.eu or by emailing hello@robopixel.eu. Once production has begun, your order will be converted to a return in accordance with our Refund Policy.

If we do not accept, modify, or cancel your order, we will attempt to notify you using the contact details you provided at the time of ordering.

Your purchases are subject to return or exchange in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

Consumers have the right of withdrawal in accordance with applicable law. Full details — including the conditions, timeframe, and procedure for exercising this right — are set out in our separate Withdrawal Policy, which forms part of these Terms.

Please note: the statutory right of withdrawal does not apply to goods manufactured to your individual specification (custom-made products). However, as a matter of commercial goodwill, we voluntarily offer a 30-day return window on all orders including custom items. Full details are set out in our Refund Policy.

Unless stated otherwise, all prices include statutory VAT. Any additional delivery and shipping costs are shown separately in the product listing.

For deliveries outside the European Union, additional costs may arise that are not our responsibility and must be borne by you — including bank transfer fees, currency conversion charges, or import duties and taxes.

Payment methods accepted are displayed in our online store. The following payment processors handle transactions on our behalf:

PayPal: PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg

Shopify Payments: Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Dublin, Ireland

Apple Pay: Apple Distribution International, Hollyhill, Cork, Ireland

Google Pay: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, Ireland

You agree to provide current, complete, and accurate payment information. You represent that you are authorised to use the payment method provided and that charges will be honoured.

We deliver to the address specified at the time of order. The delivery address shown in our order confirmation is binding.

If delivery fails due to reasons within your control, you bear the reasonable costs arising from the failed delivery. This does not apply to return shipping where you have validly exercised your right of withdrawal.

Risk of accidental loss or deterioration passes as follows:

Consumers: risk passes when the goods are delivered to you or an authorised recipient. If you arranged your own carrier without our recommendation, risk passes when we hand the goods to that carrier.

Business Customers: risk passes when we hand the goods to the carrier.

Self-collection is not available for logistical reasons.

Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs processing, or events outside our control.

We reserve the right to withdraw from the contract if we are not supplied correctly through no fault of our own. In such cases, we will inform you promptly and refund any payment without delay.

Where we deliver goods before full payment has been received, we retain ownership of the goods until the purchase price has been paid in full.

Our Services — including trademarks, brands, text, graphics, images, video, audio, and all design elements — are owned by PixelGravity GmbH or its affiliates and licensors, and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, publicly display, or transmit any material from the Services without our prior written consent.

RoboPixel names, logos, product names, designs, and slogans are trademarks of PixelGravity GmbH or its licensors. You must not use such marks without our prior written permission. Shopify’s trademarks remain the property of Shopify Inc.

Where your order includes processing goods to your individual specification — such as printing your uploaded photo or design onto a phone case — the following terms apply:

9.1 You must supply all content required for production (such as images, text, or graphics) in the file formats and specifications we require, and grant us all usage rights necessary to process that content for fulfilment of your order.

9.2 You are solely responsible for ensuring you hold all rights to the content you upload. By submitting content, you confirm that: (a) you own it or are fully authorised to use it; (b) it does not infringe any third-party copyright, trademark, personality rights, or other intellectual property rights.

9.3 You agree to indemnify and hold us harmless from any third-party claims arising from your content, including all reasonable costs of legal defence. This does not apply where the infringement is not attributable to you. You agree to promptly provide us with all information required to assess and defend any such claim.

9.4 We reserve the right to decline custom processing orders where submitted content violates applicable law, regulatory requirements, or standards of public decency — including content that is unconstitutional, racist, discriminatory, offensive, harmful to minors, or glorifying violence.

10.1 Promotional codes issued free of charge as part of marketing campaigns (“Promotional Codes”) are valid only in our online store and only for the stated period.

10.2 Promotional Codes may only be redeemed by Consumers.

10.3 Certain products may be excluded from Promotional Code offers, as stated in the relevant offer terms.

10.4 Promotional Codes must be applied before completing checkout. Retroactive application is not possible.

10.5 Only one Promotional Code may be applied per order.

10.6 Where a Promotional Code has a fixed monetary value (not a percentage discount), the order value must equal or exceed the code value. Any unused balance is forfeited.

10.7 Where a Promotional Code does not cover the full order value, the remaining balance may be paid using any of our accepted payment methods.

10.8 Promotional Code balances are not redeemable for cash and do not accrue interest.

10.9 Promotional Codes are not refunded if you return goods purchased wholly or partly with that code under your right of withdrawal.

10.10 Promotional Codes are transferable. We may make payment with discharging effect to whoever redeems the code, unless we have actual or grossly negligent knowledge that they are not entitled to use it.

We may provide access to third-party tools as part of the Services. We neither monitor nor control such tools and provide access to them “as is” and “as available” without warranties of any kind. Your use of optional third-party tools is entirely at your own risk.

Our Services may contain links to third-party websites or functionality. We are not responsible for the content, accuracy, or practices of those sites. Accessing third-party sites is entirely at your own risk. Complaints about third-party products or services should be directed to the relevant third party.

Our Services are powered by Shopify, which enables us to operate the store. All sales are made directly with PixelGravity GmbH. Shopify is not responsible for any aspect of transactions between you and us, including any injury, damage, or loss resulting from purchased products. You expressly release Shopify and its affiliates from all claims arising from your transactions with us.

All personal information collected through the Services is subject to our Privacy Policy. Certain information may also be subject to Shopify’s Privacy Policy, available at https://www.shopify.com/legal/privacy/app-users. By using the Services, you acknowledge that you have read these policies.

By submitting ideas, suggestions, reviews, or other feedback (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, and distribute such Feedback for any purpose, including commercial purposes.

You represent that you own or are authorised to submit the Feedback and that it complies with these Terms. We are under no obligation to maintain Feedback in confidence, pay compensation for it, or respond to it.

We may remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, defamatory, or in violation of these Terms or any third-party rights.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice, including after you have submitted your order.

You may use the Services for lawful purposes only. You may not use the Services:

(d)  For any unlawful, harmful, or malicious purpose;

(e)  To violate any applicable law or regulation;

(f)    To infringe intellectual property rights;

(g)  To harass, abuse, harm, or defame any person;

(h)  To transmit false or misleading information;

(i)    To send spam or unsolicited promotional material;

(j)    To impersonate any person or entity; or

(k)   To engage in conduct that restricts others’ enjoyment of the Services.

You also agree not to: (a) upload malicious code or viruses; (b) reproduce, resell, or exploit any portion of the Services; (c) collect others’ personal data; (d) use automated tools, scrapers, AI agents, or bots to access the Services; or (e) interfere with or circumvent any security or access controls. We may suspend or terminate your account without notice for any violation of these Terms.

18.1 This section applies if you deploy or permit any Agent to access or interact with the Services. “Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of a person, without direct supervision.

18.2 No Agent may access the Services unless it identifies itself and operates in accordance with section 18.4. No Agent may access the Services after we have requested it to stop.

18.3 We may restrict, by technical or other means, whether and how any Agent accesses the Services.

18.4 Agents must: (i) identify themselves as Agents in all HTTP/HTTPS requests using the user agent string format “Agent/[agent name]”; (ii) not mimic human behaviour or circumvent CAPTCHAs; (iii) respond truthfully when asked whether interactions come from a human or a computer; and (iv) not circumvent any measure intended to limit Agent access.

Statutory warranty law applies. The following modifications apply where permitted:

19.1 For Business Customers:

(l)    We choose the method of remedy (repair or replacement at our election);

(m) The limitation period for defect claims is one (1) year from delivery for new goods;

(n)  Defect rights are excluded for used goods;

(o)  The limitation period does not restart if a replacement is delivered under warranty.

19.2 The limitations in 19.1 do not apply to:

(p)  Claims for damages or reimbursement of expenses;

(q)  Defects we have fraudulently concealed;

(r)   Goods used in their customary manner as part of a building that has thereby become defective;

(s)   Any obligation to provide updates for digital products within contracts for goods with digital elements.

19.3 For Consumers: full statutory warranty rights apply without restriction.

19.4 Consumers are asked to report any visible transport damage to the carrier at delivery and notify us. Failure to do so does not affect your statutory or contractual rights.

The information presented through the Services is for general information purposes only. Any reliance you place on it is at your own risk.

EXCEPT AS EXPRESSLY PROVIDED BY PIXELGRAVITY GMBH, THE SERVICES AND ALL PRODUCTS ARE PROVIDED AS IS AND AS AVAILABLE WITHOUT REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT FULLY APPLY TO YOU.

Notwithstanding the above, your statutory consumer rights remain unaffected. If you receive a product that is damaged, defective, or does not match your order, please refer to our Refund Policy for available remedies, including full refunds and free replacements.

21.1 We are fully liable without limitation for:

(t)    Intentional acts or gross negligence;

(u)  Intentional or negligent injury to life, body, or health;

(v)   Any guaranteed characteristics, unless otherwise stipulated;

(w)  Mandatory statutory liability, including under product liability law.

21.2 Where we negligently breach a material contractual obligation, our liability is limited to foreseeable, contract-typical damage, unless unlimited liability applies under 21.1. A material contractual obligation is one whose fulfilment is essential to the proper execution of the contract and on which you may ordinarily rely.

21.3 In all other cases, our liability is excluded to the fullest extent permitted by applicable law.

21.4 These rules apply equally to the liability of our vicarious agents and legal representatives.

You agree to indemnify, defend, and hold harmless PixelGravity GmbH, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, and service providers from any losses, damages, liabilities, or claims (including reasonable legal fees) arising from: (1) your breach of these Terms; (2) your violation of any law or third-party rights; or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim. We may control the defence and settlement at your expense but will not agree to any settlement imposing non-monetary obligations on you without your consent.

We may terminate these Terms or your access to the Services at any time in our sole discretion, without notice. You remain liable for all amounts due up to and including the termination date.

The following provisions survive termination: Intellectual Property, Feedback, Termination, Warranty and Defects, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, Jurisdiction, and any provisions that by their nature should survive.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the unenforceable portion shall be severed. All remaining provisions continue in full force and effect.

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right.

These Terms, together with all policies referenced herein, constitute the entire agreement between you and us regarding the Services, and supersede all prior agreements, communications, and proposals, whether oral or written.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Any such attempt without consent is null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without notice to you.

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For Consumers, this choice of law applies only to the extent that it does not deprive you of the protection provided by the mandatory provisions of the law of your country of habitual residence.

For Business Customers established in Germany: the exclusive place of jurisdiction for all disputes arising from or related to these Terms is the registered seat of PixelGravity GmbH (Ludwigsfelde, Brandenburg, Germany).

For Business Customers established outside Germany: the same exclusive jurisdiction applies where the contract or claims arising from it are attributable to their business or professional activity.

In all cases, we retain the right to bring proceedings at your place of business or registered seat.

For Consumers: the above jurisdiction clause does not apply. Applicable consumer protection law determines the competent courts for consumer disputes, and you retain all rights to bring proceedings in your country of habitual residence.

The European Commission provides an online dispute resolution (ODR) platform for consumers at: https://ec.europa.eu/consumers/odr

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Section headings are included for convenience only and do not limit or otherwise affect the interpretation of these Terms.

We reserve the right to update, change, or replace any part of these Terms at any time by posting the revised version on our website. We will notify you of any material changes in accordance with applicable law. Your continued use of the Services after changes take effect constitutes your acceptance of the revised Terms.

Questions about these Terms should be directed to:

PixelGravity GmbH

Straße der Jugend 18, 14974 Ludwigsfelde

HRB 41778 P — AG Potsdam

Managing Director: Juwairiya Jamal Mohamed

hello@robopixel.eu · www.robopixel.eu