Support
Frequently Asked Questions
When will my order ship?
We process and ship orders quickly! Most orders are shipped the same day or by the next business day at the latest.
Do you ship internationally?
Currently, we ship to all countries within the European Union (EU). We are working on expanding our shipping destinations soon!
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number so you can follow its journey to you.
How are my photos processed?
Your privacy is our priority. All photos are processed on secure servers located within the EU, fully complying with GDPR regulations.
Do you store my photos?
No, we do not keep your photos. For your security, all photos are automatically and permanently deleted from our servers within 72 hours of being added to your cart.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and other secure payment options displayed at checkout.
Can I return or exchange an item?
As this is a custom item, we cannot accept returns. However, if you're not happy, we'll gladly refund you within 14 days. We simply ask for your feedback so we can improve.
How do I contact customer support?
We're here to help! You can reach us anytime at hello@robopixel.eu or use the contact form below.
What phones are supported?
All major Apple iPhones and Samsung Galaxy Devices.
Is AI generation free?
Yes, AI generation is completely free. To ensure a great experience for everyone, we kindly limit usage to 10 image generations per session.